Help Center

Answers about ordering, shipping, returns, authenticity, and commissions. Cannot find what you need? We are happy to help.

Ordering & Shipping

How do I buy a painting?

Browse the collections, open the piece you like, and use the Add to Cart and checkout buttons. Every painting is a one-of-a-kind original, so once a piece sells it is gone. If you would like help choosing, contact us and we will guide you.

How much does shipping cost?

Shipping is free to the United States, Canada, and the UAE. For other countries, the shipping cost is shown at checkout before you pay.

How long until my order ships?

In-stock original paintings usually ship within 2 to 5 business days. You receive tracking by email once your piece is on its way. Commissions take longer and we agree on a timeline with you first.

How are paintings packed?

Each work is packed by hand with protective materials suited to its size. Larger and higher-value pieces ship in custom-built crates with insurance included.

Returns & Guarantee

Can I return a painting?

Yes. Buy the painting, hang it, and live with it. If you do not love it, send it back within 30 days for a full refund. We pay the return shipping.

What is the lifetime trade-back?

If you ever want a change, you can return any painting in good condition, at any time, for store credit toward your next piece.

How do I start a return?

Contact us with your order number and we will send you simple return instructions and a prepaid shipping label for the 30-day money-back returns.

Authenticity & Certificates

Are these prints or originals?

Every artwork on VanArtHub is an original, hand-painted piece. We never sell prints, giclees, or reproductions of any kind.

Do I get a certificate of authenticity?

Yes. Every original ships with a Certificate of Authenticity, signed and dated, confirming the artist and the work.

Who are the artists?

We work with a selected group of artists, most based in Vancouver and across Canada. Each artist has a profile page with their story and available work.

Framing & Care

Do the paintings arrive framed?

Most works ship unframed unless the product page says otherwise, so you can choose a frame that fits your space. Reach out if you want framing suggestions.

How do I care for an original painting?

Keep it out of direct sunlight and away from high humidity. Dust the surface gently with a dry, soft cloth. Do not use water or cleaning sprays on the paint.

Commissions & Trade

Can I commission a custom painting?

Yes. Tell us the size, colours, and style you want and we brief the right artist. Start on our collaboration page and we will guide you through it.

Do you work with interior designers and businesses?

Yes. We supply art to designers, offices, hotels, and other commercial spaces, with volume pricing and coordinated delivery. Contact us to set up a trade relationship.

Still have a question?

Send us a message and a real person will get back to you.

Contact us